FAQs
Answers to the questions we hear most often
Quality
Do your products come with batch information?
Yes. Each vial is labeled with batch identification for traceability and product verification.
Do you provide certificates of analysis (COA)?
Where applicable, certificates of analysis may be provided to confirm identity and purity testing.
How should research peptides be stored?
For best stability, peptides should typically be stored in cool, dry conditions away from light until reconstituted. Researchers should consult scientific literature for proper storage procedures relevant to their work.
What is bacteriostatic water used for in research?
Bacteriostatic water is commonly used in laboratory environments as a solvent for reconstituting certain research compounds during experimental preparation.
Shipping
Where do you ship from?
PeptoMax ships directly from within Australia to provide reliable domestic delivery.
How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery times vary depending on location and the selected shipping method.
Will I receive a tracking number?
Yes. You will get an order confirmation sent to your email once payment is completed.
Once your order has been dispatched, you will receive an email with tracking information so you can follow the shipment.
Do you ship internationally?
Currently, PeptoMax ships within Australia only.
Returns and Support
Can I return my order?
Due to the nature of research compounds, all sales are final.
If a product arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the issue.
What if my order arrives damaged?
If your order arrives damaged, please contact our support team as soon as possible. We will review the issue and provide a replacement where appropriate.
How can I contact PeptoMax?
If you have any questions regarding products, orders, or policies, you can contact us through the contact page on the PeptoMax website.
Peptide Uses
What does “research purposes only” mean?
All products sold by PeptoMax are intended strictly for laboratory and scientific research purposes. They are not approved for human or veterinary use and must only be handled by qualified individuals in controlled research environments.
Any scientific references or descriptions provided on our website are for informational and research context only.
Who can purchase from PeptoMax?
Customers must be 18 years of age or older and legally permitted to purchase research materials in their jurisdiction.
By placing an order, you confirm that you are purchasing products for legitimate laboratory research purposes.
Are your products pharmaceutical grade?
PeptoMax supplies research-grade compounds intended for laboratory experimentation and analytical research. These products are not therapeutic goods and are not approved as medicines.
Are your peptides safe for human use?
No. All compounds available from PeptoMax are strictly for laboratory research purposes only and must never be used for human or animal consumption.
What form are peptides supplied in?
Most peptides are supplied as lyophilized (freeze-dried) powder to maintain stability during storage and transport. This is a stable form of peptide with an extremely long shelf life.