Shipping Policy
Last Updated: 12/03/2026
Thank you for choosing PeptoMax. This Shipping Policy explains how orders are processed, shipped, and delivered.
Shipping Locations
PeptoMax currently ships within Australia only.
All orders are dispatched from within Australia and delivered using trusted domestic courier and postal services.
Order Processing
Orders are generally processed within 1 business day after payment is confirmed.
Processing times may vary during:
High order volumes
Promotional periods
Public holidays
Orders placed on weekends or public holidays will typically be processed on the next business day.
Shipping Methods & Delivery Times
Delivery times depend on the shipping option selected at checkout.
Typical delivery estimates:
Standard Shipping: 2–5 business days
Express Shipping: 1–3 business days
Delivery times are estimates and may vary depending on location and courier performance.
Shipping Costs
Shipping costs are calculated at checkout based on the shipping method selected.
Any applicable shipping charges will be displayed before completing your order.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
You can track your shipment through the courier's tracking system using this number.
Shipping Address Requirements
Please ensure that all shipping information is accurate and complete.
We may be unable to deliver orders to:
Addresses missing unit or apartment numbers
Incorrect or incomplete addresses
PeptoMax is not responsible for delays or delivery failures resulting from incorrect shipping information.
Shipping Partners
We work with established Australian delivery providers to ensure reliable and efficient shipping.
Shipping carriers may vary depending on location and order size.
Delivery Delays
While we aim to deliver orders within the estimated timeframes, delays may occasionally occur due to circumstances beyond our control, including:
Courier service disruptions
Severe weather conditions
High seasonal demand
PeptoMax cannot guarantee delivery times once an order has been shipped.
Damaged or Incorrect Orders
If your order arrives damaged or if you receive an incorrect item, please contact us within 48 hours of delivery.
To assist with your request, please include:
Your order number
A description of the issue
Clear photos of the damaged or incorrect product
We will review the issue and may offer a replacement where appropriate.
Returns & Refunds
Due to the nature of research compounds, all sales are considered final.
We do not accept returns once products have been shipped.
However, if a product arrives defective or incorrect, we will review the issue and may offer a replacement at our discretion.
Research Use Notice
All products supplied by PeptoMax are sold strictly for laboratory research purposes only.
They are not intended for human or veterinary use.
Contact Us
If you have questions about this Shipping Policy or require assistance with an order, please contact us through the contact page on the PeptoMax website.